NawelniThese terms apply when you use the Nawelni app or this website. By creating an account or placing an order, you accept them. Please also read our Privacy policy.
1. The service
Nawelni lets you order products from restaurants, supermarkets, pharmacies and other stores (“stores”) and have them delivered by Nawelni drivers. The stores prepare and are responsible for the products they sell; Nawelni takes your order and delivers it.
2. Your account
- You must be at least 18 years old, or use Nawelni with the permission of a parent or guardian.
- Give us accurate details, especially your phone number and delivery address, and keep them up to date.
- Keep your password private. You are responsible for orders placed from your account.
- We may suspend or close accounts that break these terms, abuse promotions, or repeatedly refuse orders.
3. Orders and prices
- Prices, availability and opening hours are set by each store and can change. The total you see at checkout, including the delivery fee and any discount, is what you pay.
- A store may be unable to provide some items. We will contact you, or remove them from your order and adjust the total.
- Delivery times shown in the app are estimates. Scheduled orders are delivered as close as possible to the time you choose.
- Product descriptions, photos, ingredients and allergy information come from the stores. If you have an allergy, contact the store or our support team before ordering.
4. Payment
You can pay cash on delivery in US dollars, Lebanese lira or both, or by card where available. For cash payments in lira, the exchange rate shown at checkout applies. Please have the amount ready when the driver arrives.
5. Cancellations and refunds
- You can cancel an order in the app until the store starts preparing it. After that, contact our support team.
- If an item is missing, wrong or damaged, contact us within 24 hours of delivery with your order number and, if possible, a photo. We will review it and may offer a refund, credit or replacement.
- Orders refused at the door, or that can't be delivered because of wrong address or phone details, may not be refunded.
6. Custom requests
When you ask for something that isn't in the app, we send you a price before buying it. Once you accept the quote, the request becomes an order and these terms apply to it.
7. Promo codes
Promo codes have their own conditions (such as a minimum order, an end date or a limit per customer) shown in the app. They have no cash value, and we may cancel codes that are misused.
8. Reviews
Reviews must be honest and respectful, and about your own experience. We may remove reviews that are offensive, false, or not about the store.
9. Fair use
Don't misuse Nawelni: no fake orders, no harassment of drivers, store staff or our team, no attempts to break into or overload the service, and no copying of the app or its content.
10. Responsibility
We work hard to keep Nawelni available and your orders on time, but we can't guarantee the service will always be uninterrupted. As far as the law allows, Nawelni is not liable for indirect losses, or for losses caused by events outside our reasonable control. Nothing in these terms limits rights you have under Lebanese consumer protection law.
11. Changes
We may update these terms. We will post the new version here with a new date, and tell you in the app about important changes. Using Nawelni after that means you accept the new terms.
12. Law
These terms are governed by the laws of Lebanon.
13. Contact
admin@nawelni.store, or the Help page in the app.