NawelniYou can delete your Nawelni account and its personal data at any time, in the app or by sending us an email. Deleting your account can't be undone.
In the app (fastest)
- Open the Nawelni app and sign in.
- Go to the More tab.
- Tap Delete account.
- Enter your password if you have one, and confirm.
Your account is deleted right away and you are signed out.
By email (without the app)
- Email admin@nawelni.store with the subject “Delete my account”.
- Include your full name and the phone number you signed up with.
- We may contact you on that number (WhatsApp or SMS) to confirm the request is yours.
We delete the account within 7 days of confirming it's you, and email you when it's done.
What we delete
- Your name, phone number, email address and password.
- All your saved delivery addresses.
- Your favourite stores.
- Your store reviews (store ratings are recalculated without them).
- Your notifications, and the notification tokens of your devices, so you stop receiving notifications.
- Your sign-in sessions on every device.
What we keep, and for how long
- Past orders and custom requests (stores, items, prices, payment method, date, and the delivery address recorded on the order) are kept as business and accounting records for as long as accounting and tax laws require, normally up to 10 years. They are no longer linked to your name, phone number or email.
- Server logs (such as IP addresses) are deleted automatically within 90 days.
- Information we must keep to comply with the law, resolve a dispute or prevent fraud, only for as long as that requires.
Want to sign up again later? You can create a new account with the same phone number. Your old orders, addresses and favourites won't come back.
Only want to remove some data?
You don't need to delete your account to remove addresses, favourites or reviews: you can delete each of them in the app. For anything else, email admin@nawelni.store.
More about how we handle your information: Privacy policy.